Customer Testimonials
I had an amazing experience at Bridgewater Kia thanks to Tony! From the moment I walked in, he was friendly, professional, and truly went above and beyond to help me find the perfect car. He made the entire process smooth and stress-free, answering all my questions and making sure I was comfortable every step of the way. I couldn’t be happier with my new Telluride, and I highly recommend asking for Tony if you’re in the market for a vehicle. Thank you again for the outstanding service!
Went to Bridgewater Kia on the spur of the moment and had noticed the large inventory of hybrid vehicles. It was extremely busy but they made the experience a pleasure and I rode off with brand new Sportage Hybrid. Sebastian was our salesman and he was very accommodating and treated us well. Great job!
Bought my Kia Telluride at another dealership but I’m so happy I found Bridgewater Kia. They have never ceased to provide me with great service. Fernando Santos was my Service Advisor on my most recent visit and he was outstanding! I was there because a piece of trim was popping off. Upon arrival, Fernando checked out my vehicle and found three other pieces that were potential issues and he had all four of them replaced at no cost. He also took the time to clean off the adhesive I’d accidentally left on the vehicle because I’d stupidly ... Read More DealerRater - May 12, 2025
Raymond was fantastic and helpful from the Start. He is so friendly and eager to help which he certainly did with me. He totally understood my frustrations and did his best to keep me informed and to put me at ease. He got me a loaner car promptly. He really cares about his customers and it shows..I wish I bought my car here in the 1st place.. Fernando is an asset to Kia. Thank you, thank you for all that you did for me!😀
Very professional and always courteous. The service is fast and you can wait comfortably in the waiting area. Also they will do a shuttle to the nearest mall, good option to wait. Will bring my car back.
Everyone has been very efficient and friendly to work with; excellent customer service in the service department with a very clean and comfortable waiting area
I purchased my 2025 Kia K5 GT-Line from Nick at Kia Bridgewater. The purchasing process was smooth, and the vehicle performed well during the test drive and immediately after purchase.
However, within less than 3,000 miles, I needed to bring in the vehicle due to a problematic Kia Access update that caused all remote commands to fail. After that visit, I was not informed that I would need to reconfigure all vehicle profiles and re-pair all connected devices; I chose to overlook this since it is a reprogramming issue that can be addressed later.
Today, 4/22/25, I had another service visit that was ... Read More DealerRater - Apr 22, 2025
Fernando was very pharaoh and called for all of the services that my car needed. He even double checked to make sure that I had a ride to the dealership to pick up my car once it was finished. he was very friendly and personable.
Friendly and knowledgeable staff that made purchasing as well as financing my new car a breeze.
Bridgewater Kia is the best!! I had car trouble and drove my car into lot. A service rep approached me immediately and directed my car through the service door. Then I met with Crystal and she was absolutely terrific!! I have never experienced the level of service she provided to me. She was so kind and understanding. The whole process went smoothly and I left feeling great! My thanks to Crystal and everyone else who made this experience as stress free as possible!
Our salesman Harold was very helpful. He explained our new vehicle options clearly and helped us get the best price. Friendly atmosphere. My only advice would be to bring snacks. They like to wrap up the sale on the same day and we were starving.
We bought our used Seltos here and now have it serviced here as well. Upscale and organized and great communication. I had service at another Kia place before coming to Bridgewater Kia and it was a horrible experience. I will be sticking with this dealership.
Helpful and friendly with quick service, just remember to pay with cash or debit card to avoid extra fees
Leasing a vehicle from this dealership was a smooth and pain free process. No one was pushy and negotiations were straightforward and transparent.
Exceptional experience with Sales and especially the service department. Highly recommend buying your Kia here!
Great dealer with exceptionally wonderful customer service. Crystal at this location took care of me and couldn’t be happier. Great job! Thank you. Pete V in Nj
I had a great experience at Kia of Bridgewater thanks to Taylor, the service advisor. From the moment I arrived, he was professional, knowledgeable, and genuinely helpful. He clearly explained what my car needed, kept me updated throughout the process, and made sure everything was completed on time. It’s rare to find someone who is both efficient and personable—Taylor really went above and beyond. I highly recommend asking for him if you're bringing your vehicle in for service!
Courtesy second to none Very professional All employees very personable Highly recommend to all friends
Brightwater, and Hunter, made getting my new Kia Sportage easy. Hunter delivered the car to me, answered all my questions and concerns, and even me a tutorial. This is our second car from Brightwater. I highly recommend them!
Another great experience at Bridgewater Kia with the service department Taylor was very responsive got us in and out of there. When we went to pick up the car, he made sure that everything was thoroughly explained inquired about a remote start for the vehicle with him. He was very informative and took the time to make sure all questions were answered. I think it’s important to mention the technicians who never get recognized. Did a phenomenal job as well car was immaculate when we picked it up couldn’t even tell it was serviced other than it ran ... Read More DealerRater - Mar 14, 2025
I recommend servicing your vehicle with Taylor at Bridgewater Kia. Great communicator and committed to provide exceptional service.
Everyone was friendly from salesman to fiancé managers. Nick worked with us so we could get a fair deal.
Very POSITIVE experience getting a Kia Niro EV from Bridgewater Kia. The salesperson, Hunter B., was knowledgeable, responsive and patient (NJ state rules/programs for EVs are somewhat complicated..). Would recommend and I will definitely be back for future leases.
Hunter got the deal done when another sales person dropped the ball. I recommend seeing Hunter as the go to guy if you are shopping at Bridgewater Kia. Shout out to Jessica for introducing me to Hunter. Service department is A-1 as well. Jim in Flemington.
Dealer is a bunch of incompetent scam artists. Go elsewhere, do not work with Sebastian.
They are a bunch of greedy scam artists. Go elsewhere they are not a good business.
Great service in a pinch - kept me posted on every step of service and got me out quickly.
Taylor Sumser has been the best of the best KIA service representatives I have worked with over the past six years. Taylor has outstanding skills not only in troubleshooting problems but in finding and implementing a solution. I know that when Taylor is my Service Representative. my Optima Plug-In Hybrid, which has encountered several complicated problems along the way, will be returned with the problem investigated, identified, and most likely fixed. Thank you Taylor! Thank You Bridgewater KIA!
Taylor is a “Pro!” Very knowledgeable and great follow through, which results in exceptional customer satisfaction.
Bridgewater KIA is the best & only dealer l trust with my Optima plug in hybird. Their loaner vehicle has been a major benefit for the few times my Optima required over a week to complete the repairs. The shuttle service is another customer convenience. I love how they track warranty repairs and take care of them. My experience spans six years. Their customer service has always been 5 star service.
Getting an appointment is easy and convenient. I Don't have to wait for weeks. Staff is excellent and helpful. They explain everything. Waiting room is very good, kids love the chips..
Visited the dealership to service my Kia sportage 2024. This was second service/maintaince visit. He staff is friendly and polite. Taylor was my service consultant and updated me with various items checked on my car
Taylor got my sorrento right in and diagnosed the problem. Excellent service! Quick and easy! Thank you!
Great dealership my next vehicle will be from here again service is excellent the waiting room is great
Taylor is always helpful and informative. He is pleasant to work with. Thank you Taylor
Bridgewater Kia provided an excellent experience from start to finish! The staff was friendly and professional. Jimmy answered all my questions and never made me feel rushed or pressured. The process was smooth, and I appreciated the transparency during negotiations. I drove away feeling confident in my purchase. I highly recommend bridgewater kia to anyone looking for great service and a reliable vehicle!
I was so surprised, when I brought my KIA Soul in for a problem with no power in dash. Expected to spend hours and car problem was solved within 1 hr. Very courteous staff.
I wanted to share my bad experience with your service center, staff who tried to bait and switch when I came down for service.
I had spoken to Michelle before I scheduled the appointment for 24k mile factory maintenance and the price quoted was $120 for my vehicle, but when I came here for service I was told $139+ for Oil Change only and to replace filters it was $299+. This is clearly bait and switch tactic used.
Also, the service person(John Vali) told me to take my vehicle and leave if I wanted. He had the audacity to tell me this ... Read More DealerRater - Dec 30, 2024
They take you promptly do the work properly and stand behind their work which is so important
Great experience! Jimmy was great to work with. Super seamless process all around. Love my Kia!
Service was completed when promised and the staff is extremely courteous! They provided a shuttle to take me to work and kept me informed on the status of my vehicle.
Taylor has always taken care of us when having our Sportage in for service. Last example was our need for a driving headlight replacement. He told us to just show up and he would take care of it. No appointment necessary. Took about a half hour and it was complete. Thank you!
We were traveling from Florida when we got to my daughter’s in NJ that my son-in-law saw an oil leak under my car. My experience at Bridgewater Kia was wonderful- fabulous service, polite and efficient staff. They quickly resolved the problem. 100% +++satisfied. Phillip Graniello
Had another wonderful experience bringing my car in for service. Staff was very friendly, work was done quickly, and their waiting room is very comfortable.
I’ve been buying Kia’s here for 15 years. Honest, customer focused sales and service. My service advisor, Taylor is fantastic!
Had a great experience at Bridgewater Kia with Jimmy and the young man (maybe Ryan?) that assisted Jimmy in the sale. Both were great and professional. I went in to test drive a car and ended up going home with the car and traded in vehicle I went there with. Thank you.
This is my 3rd lease with Bridgewater Kia and it’s always nice and smooth process
Jason‘s great he’s always a big help every time I call and gets me a good appointment every time even when it’s short notice.
Great service, quick, kept us informed about progress, happy work that was done sooner than expected.
Every part of the experience was commendable. Jim was fantastic to work with. He was very personable and made buying my new Hybrid Sorento as easy as can be. He was patient with my decision making process and did everything to make me feel welcome with sincerity, while making sure I got into the car l wanted. Everyone I came in contact with were excellent. I have already recommended Bridgewater Kia and Jim to several friends and colleagues, and will continue to do so.
Great service and customer service! Taylor is the best! He makes sure you are aware of what is going on at all times! He is also is great making recommendations on what's needed. I enjoy coming here cause of the honesty.
Jimmy was the best sales person I've worked with. He was friendly and helpful with my purchase. He was transparent and detailed in everyway. I feel like I made a new friend and I hope to continue business with Bridgewater Kia.
The close out process for the sale was an object lesson in upselling that bordered on illegal. I agreed to the set price and the tax, title and registration and also the silly LoJack price. However, the staff added an additional $5,000 in fees at the last possible minute on a used truck that was $26,890. This dealership has F rating from NJ's Better Business Bureau.
Top notch - 5 stars all the way - Just bought a EV9. Worked with Dario, Anthony and Riley and they were all amazing. Great customer service and a straightforward efficient purchase. The best purchasing experience ever. Will definitely recommend them to all family and friends. Thanks again
It was good It was good It was good It was good It was good
Jay was extremely helpful. My sunroof would not close...in October. He got me in right
I can’t speak highly enough of my experience with Bridgewater Kia. After an absolutely awful experience at another dealership, Jesse was able to patiently work with me to get a great deal done on exactly the car that I wanted. After the deal was in place with Jesse, Nick got me through all the paperwork quickly and efficiently. Both gentlemen were great to talk to. I will be returning for another vehicle from them once my lease is over. My extended family is even interested in purchasing / leasing a car from them in the near future because of the ... Read More DealerRater - Oct 14, 2024
We had a car breakdown on the interstate. We drive a Kia Soul so wanted a Kia dealership for repair. We called Bridgewater Kia and spoke to Danny Veli in service. He told us to have towed in and he would get it diagnosed and repaired quickly to get us back on the road. We are from Indiana and were traveling through New Jersey. Danny was professional, helpful and greeted our tow truck promptly. Our car was pulled into the shop and the mechanic Azeem repaired it in just over an hour. They even gave us a free car wash. ... Read More DealerRater - Oct 10, 2024
Great dealership, great staff, always run on time and help with what anything you may need
Excellent service by friendly and knowledgeable staff. I was kept informed of all progress and work that may be considered for the next service visit.
Service advisor Taylor was very helpful in navigating the process to get my vehicle repaired under warranty.
Jahree was amazing. He was patient while we navigated our options. We left with our dream car and are so thankful for his help.
I leased my EV from Kia Bridgewater and each of the two times I have had to go back for service, Jason Wright has provided outstanding service - helpful, efficient and friendly always. In addition, he is a good customer advocate and I have always received fair consideration. Thanks.
Hunter is very sweet, knowledgeable and understanding. I purchased my first brand new vehicle in a very long time and I am so happy with the way I was treated at this dealership.
From speaking to this dealership over the phone to dealing with them in person, the entire process was smooth and transparent. Hunter was able to get me into my first EV and take advantage of the extremely attractive rebates available from Kia.
Had an overall amazing experience here at Bridgewater Kia. I would highly recommend working with Hunter!
First time at this dealership, first class operation from staff to service and waiting area with complimentary snacks and beverages
Michael Wyatt is full of knowledge. Takes away your doubts and any stress and makes the process fun. You actually feel good about buying a new car. Micheal Wyatt is the best!
Taylor is always great whenever I come to the dealership whether it’s a service or just a simple oil change . Let’s me know how everything is and if anything needs to be done soon
The service rep I dealt with at checkin was excellent. Polite and courteous; did a great job.
Mike Wyatt was super kind, informative, patient, and understanding. He walked me through everything and explained what my best options are, while considering my personal situations. I highly recommend him for anyone!
Best dealership ever! People in the service department are very courteous and helpful. My latest experience with Taylor was great
Sebastian was the best, he was very helpful and knowledgeable. Very happy with my purchase and recommend anyone to contact Sebastian for their future car needs.
Always had a nice experience servicing my vehicle here. My service advisor Taylor is knowledgeable and courteous. Highly recommend this dealership .
Very satisfied with the service while I waited. Appreciated that it was finished sooner than expected. I really enjoyed the snacks and the car wash. Everyone that I dealt with was very professional and thorough.
I bought my car here in 2022, ever since I was impressed by the service and customer service,they also offer snacks, coffee and my car is always washed inside out, after the service,
Hunter was great. Excellent service from the entire team. Car delivered in excellent condition and fully charged.
Richard whom I made my appointment with was very friendly. When we dropped off the Kia for recall work Richard was in a meeting and I registered with Jayson. He was also very pleasant and helpful. Our car was ready on time and quick to pick up the next day. We will definitely return to Bridgewater Kia.
Great Dealership. I would recommend. Website was the best to review the inventory. They were very accurate.
Mike in the service department is awesome! Took care of my tire needs and even helped out on getting me an additional tire when he didn't have to. Stand up guy!
Sebastian was friendly and great to work with. Very happy with the deal for my new ev9!
Sebastian is very professional, knowledgeable and easy to deal with. We highly recommend this young.
Service Team is always helpful & knowledgeable of how to properly maintain my vehicle. Thanks Bridgewater Kia!
Always courteous and easy to work with. Honest and fair. Nice clean and professional atmosphere
Great customer service and work! Everyone is so kind and helpful. Will definitely go back.
This dealer is highly recommended. They are honest and very easy to deal with. Very nice staff. I was in and out in 15 minutes. Great and strong cars. Don't waste your time elsewhere. Just come here right away.
i have bought my last 2 kia vehicles from this dealer i have never had a problem until now i have a 2024 sportage that i leased in january only to have the leather on the steering wheel to start peeling off at 7500 miles i took my car back to the dealer about this problem in early august and still have not gotten a call back as to whether or not they are going to replace the steering wheel. i have never seen such unprofessional service from a company in my life
We just purchased a new Sportage (our third) with the help of Sale Rep Michael W. Michael was nothing less than excellent. He got us a Sportage we loved with a payment we were comfortable with. He was great to work with! He was patient, knowledgeable about the vehicles and the financials, and genuinely enthusiastic to help us. I couldn’t recommend a better Sales Rep or dealership!
Great experience and wide selection of vehicles for all budgets. The sales team is very knowledgeable and easy to work with.
I recently had the pleasure of working with Michael Wyatt (ext. 110) at Kia of Bridgewater, NJ, and I couldn’t be happier with the experience! Michael was fantastic throughout the entire process of purchasing our Kia Sportage. He was knowledgeable, patient, and attentive to all of our needs, ensuring we got the perfect vehicle for our family.
From the moment we walked into the dealership, Michael made us feel welcome and never rushed or pressured. He took the time to explain all the features of the car and answered every question with a smile. His professionalism and friendly demeanor made ... Read More DealerRater - Sep 7, 2024
Everything was made very easy. He explained everything thoroughly. It was a very awesome would highly recommend him in the future
Service team was very helpful, friendly, & professional. Also, the waiting room was convenient & comfortable with coffee and snacks.
Get my car serviced here pretty regularly. These always do a godd job and get my car back to me on time if not sooner.
I really recommend your service department. My 2023 forte was slated to go to Canada on Friday morning Monday afternoon. My check engine light came on bought it in on Tuesday Morning Taylor in service scanned my car right away found out. It was a transmission code after checking some bulletins, ordered the part immediately, and had my car back to me by Thursday night and on its way to Canada on Friday morning
The dealer operates a well organized car service program. I have relied on them to maintain my Optima Hybrid since 2018. Over these years Taylor has always been an excellent service rep. He goes the extra mile when necessary to insure the work is done as well as possible. Always glad when he is my service rep.
Service Manager Jason Wright. Very professional! My car was ready quicker than I expected. Thank you.
I called Bridgewater Kia on a Wednesday about arranging for a test drive and to go over pricing for a 2023 Kia Stinger GT2 AWD and made an appointment to travel two states to see the car. After test driving the car on Saturday and inquiring about an out the door price, I was presented with a quote that included among numerous other inflated fees, a charge of $1,500 in reconditioning attempting to pass off their costs to the customer.This was a little eyebrow-raising considering the wildly curb-rashed state of the passenger side wheels, among other worn areas one would assume &... Read More DealerRater - Aug 20, 2024
They were very helpful and pleasant people, they helped me find what i was looking for and got me a great deal on it.
Good customer service, attention to details and helped me get a good price on my car.
Nick helped me get into our 24 Kia Sorrento and we love it. Very easy process was in at 11 out by 2pm. Thanks Nick keep up the great work ethics and thanks Kia Bridgewater for a fantastic experience buying our new Kia
